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Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the …
Starting at $14 per month
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What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
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Emerging
$14
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per month
Growing
$23
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per month
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$45
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What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling, a Squarespace company Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
Reviewers rate Usability highest, with a score of 9.9.
The most common users of Acuity Scheduling, a Squarespace company are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the software simplifies the process of scheduling appointments, saving time and providing convenience for both the business and its clients. With Acuity Scheduling, users can easily coordinate schedules and set up appointments, avoiding double bookings and ensuring a smooth experience.
The software's flexibility allows for different types of appointments, such as coaching calls, sales calls, workshops, and group calls. It also offers features like accepting payments and sending follow-up and reminder emails, making it a comprehensive solution for appointment management. Acuity Scheduling seamlessly integrates with other software like Google Calendar and CRM systems, allowing health and wellness professionals to efficiently manage client bookings and treatments.
Users appreciate how Acuity Scheduling streamlines client interactions by allowing website viewers to book appointments directly, eliminating the need for back-and-forth communication. Additionally, the software's integration with personal calendars ensures that any other scheduled events automatically block off corresponding availability on Acuity. This synchronization feature and the ability to provide specific links for specific types of appointments increase productivity and enhance customer satisfaction.
From solo practitioners to service-based companies, Acuity Scheduling offers convenience and efficiency in managing client consultations, interviews, sales demos, training sessions, and more. Its value is further enhanced by customizable settings, customizable reminder emails, attachment of forms for appointments, seamless payment integration through platforms like PayPal, as well as excellent customer support. Overall, users find that Acuity Scheduling meets their scheduling needs effectively while saving time and improving productivity in their workflows.
Clean and Intuitive Interface: Many users have praised Acuity Scheduling for its clean and uncluttered calendar interface, stating that it makes it easy for prospects and clients to review and make choices. The intuitive design of the platform contributes to a positive user experience and helps in driving conversions.
High Level of Customization: Several reviewers have appreciated the high level of customization available in Acuity Scheduling. They mention being able to tailor their schedule, types of appointments, and even the number of appointments per day. This flexibility allows businesses to adapt the platform to their specific needs, enhancing their overall efficiency.
Excellent Customer Support: Multiple users have provided positive feedback about the customer support in Acuity Scheduling, describing it as professional, responsive, thorough, and genuinely caring about their business. The level of customer support received has contributed to a positive user experience and helped businesses feel supported in their use of the platform.
Limited Integration Options: Some users have expressed frustration with the limited integration options available in Acuity Scheduling. They have mentioned that they would like to see more integrations, particularly with platforms like Slack and Groove. This limitation has hindered their ability to streamline their workflows and connect Acuity Scheduling with other tools they use.
Difficulties with Calendar Syncing: Several reviewers have encountered difficulties when syncing Acuity Scheduling with their calendars, such as Google Calendar and iCloud. They have reported issues where changes made in Acuity Scheduling do not reflect accurately in the synced calendar or where the integration breaks without any apparent reason. These challenges have caused confusion and complications, especially for those managing multiple calendars.
Lack of Phone Support: Many users have expressed disappointment over the lack of phone support provided by Acuity Scheduling. While there is online support available, some customers find it challenging to deal with different people on the same thread, leading to communication difficulties. The absence of phone support has left them wanting a more direct and immediate means of resolving their queries or concerns.
Users of Acuity Scheduling have made several recommendations based on their experiences with the product. The three most common recommendations are:
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Try out Acuity Scheduling through the free trial and play around with it to see if it meets your needs. This suggestion is given by users who found Acuity Scheduling easy to use and felt that it required minimal training. They believe that taking advantage of the free trial period will allow you to access all premium features and determine if it is the right fit for your business.
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Consider using Acuity Scheduling for small businesses due to its affordability and integration capabilities. Users suggest that Acuity Scheduling is well-suited for small businesses and highly recommend it for its ease of use, multiple calendar functionality, and integration with Google calendar. They highlight its features as being more comprehensive compared to other booking tools, particularly if you work one-on-one with clients.
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Get an experienced mentor to walk you through Acuity Scheduling and give it a try, especially if you need to schedule appointments with multiple rooms/teachers or manage bookings for showcasing services. Users emphasize the importance of having guidance from a mentor who can help navigate the platform's capabilities effectively. They also advise evaluating factors such as remote employee hours and desired information tracking before using Acuity Scheduling.
Overall, users believe that Acuity Scheduling is worth using and highly recommend it as an efficient CRM for small businesses or any organization needing appointment scheduling capabilities. They suggest giving it a try, taking advantage of the free trial period, and considering your firm's meeting needs and workflow before fully utilizing its potential.
Attribute Ratings
Reviews
(1-25 of 31)Companies can't remove reviews or game the system. Here's why
April 29, 2022
Time and money saver for calendaring
Acuity allows our clients to sign up for trainings and also for new, potential clients to sign up for phone calls. Otherwise, this would have to be done manually. We have it embedded in our website so that clients who don't have direct access to my email address can still have the opportunity to discuss becoming a client. Additionally, it is embeddedable in our website, so we are able to put information about the call above, and then direct people to sign up using the embedded scheduler. It sends automated emails to the client so we don't have to do this manually, saving us time and effort.
- Embeds into website easily; no redirects
- Clean, simple calendar look for people to schedule meetings
- Automates confirmation emails after the meeting is set
- Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
- I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
- Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
November 30, 2021
Almost Perfect
I use Acuity Scheduling, a Squarespace company, to allow prospects, clients, and colleagues to schedule appointments with me without the back and forth of both of us searching our calendars for openings. It allows me to create different types of appointments with different amounts of time set aside for them, to charge for some appointments and not for others, to display certain types of appointment publicly and others only by sending someone a link to it. In other words, it's extremely flexible. I can also upgrade for a month if I need to bring on other coaches for a special event and allow them to be scheduled in their own time zone and downgrade again when it's just me.
- Integrates with Zoom
- Shows appointment times in the time zone of the person scheduling the appointment
- Integrates with Google Calendar
- I would like to see the option to limit the number of each type of appointment rather than all appointments for the day
- User interface for appointment types can be confusing if there are several types
- Calendar view is confusing, as it repeats the appointment information for each time increment instead of blocking the entire time slot with one information block.
October 07, 2021
Acuity Scheduling review
Acuity Scheduling is a key tool I use on a daily basis. It is an integral part of my sales, marketing, Podcasting and consultation process. I use this to to save my time from having to go back and forth with clients... it just works flawlessly every time.
- Seamless tech stack integrations.
- Saves my time, no more back and forth.
- Automation and reminders.
- The editor needs to be freshened up.
- The text reminder interface is a bit confusing.
September 24, 2021
Amazing bang for the buck
Acuity is being used to setup client sales calls, as well as to share availability for in-person services being offered.
It helps with ease of client contact, minimizes admin time, and ensures an organized process for client care
- User friendly
- Organizing categories and blocks of time
- Great customer service
- Enabling a more customized "thanks for booking" page
September 13, 2021
Acuity Scheduling is Scheduling Software that Grows with You!
Acuity Scheduling solves a very common business problem for us - scheduling in prospect calls and consulting sessions while avoiding constant back and forth. We serve clients all over the world, which means we are working across time zones. Acuity Scheduling makes that easy to manage and prevents the errors that can come when manually calculating time. Acuity Scheduling is a key piece of software in our business and makes life so much easier.
- Scheduling across time zones
- Confirmations and reminders
- Easy rescheduling and cancellation
- Calendar integrations
- Custom rules for different appointment types
- Seamless payment collection
- Visual customization options are limited
- Some of the interface is not intuitive
- Lack of ability to set defaults for certain integrations (like Zoom) meaning you can wind up forgetting to toggle certain features on and off
July 21, 2021
Practically defined the scheduling segment
I use Acuity Scheduling for all of my client bookings and I recommend it to all my business clients who provide hourly services. It allows my clients to self schedule and pay for their appointments without any work from me.
- Scheduling
- Payments
- Classes and Packages
- Design
- User messaging
April 29, 2021
An Intuitive UI and Easy to Get Employees Up to Speed
We use Acuity Scheduling to schedule appointments with market research participants. It is helpful not only for tracking the status of participants, but also for sending reminder emails and texts. It is an order of magnitude easier than previous tools we were using to remind participants about upcoming appointments and as a result saves a ton of manpower.
- The reminder system is well thought out and touches all the bases we need
- The scheduling interface is the easier one we've seen (we don't use the client portal)
- The UI is easy enough to use that I can hand off tasks to employees quickly and easily
- The new UI feels like a step backwards. Fonts are larger and elements overall take up more space than they previously did, which hampers usability
- Would appreciate it if there were more tools built around ignoring client portal scheduling. It's hard to find scheduling systems that don't emphasize client self-scheduling these days
- Even more flexibility with the reminders system would be appreciated.
November 21, 2020
Great for solo entrepreneurs!
I use Acuity to schedule clients and have it set up on my website. I easily direct them to the website to schedule. It saves me a lot of time going back and forth through emails or texts.
- I love the fact that clients can schedule more than one appt at a time without having to do a separate form for each appt.
- It integrates well with my website.
- It offers a lot of options for appointment types.
- I would love for it to be able to see appts through my Google calendar to create time buffers around them.
March 12, 2020
This is my favorite scheduling platform
As a information and service-based company, working with individual clients is immensely important. We use Acuity Scheduling for a broad range of client appointment types to keep things straight forward and also convenient, as well as allowing new prospects the flexibility to schedule a consult at a time that works for them that's also within our availability.
- User-friendliness is great. It's very straightforward.
- Customer service is also excellent for any questions using Acuity Scheduling.
- Acuity Scheduling is a very flexible platform. It even integrates your Facebook pixel for improved ad tracking. And it does so without being complex.
- I can honestly say that I don't have glaring issues with Acuity Scheduling. Even the integrations process, which I would think would be the most difficult, is very simple.
February 29, 2020
Easy and Intuitive Scheduling Solution for Small Businesses
We personally use Acuity Scheduling, but I also find myself regularly recommending it to other health and wellness professionals. It is an easy to use scheduling platform that integrates well with other software (namely Google Calendar, Google Analytics, Zoom, Infusionsoft, and Mailchimp in my case). My schedule is already hectic enough without trying to fit in appointments. With Acuity, I can set the business hours, set a buffer before and after each appointment, and let it work out the scheduling with my Google Calendar. It does what it's meant to do (scheduling) well, and it has an appealing price point.
- Integrations
- Automated Reminder Emails
- Automated Virtual Meeting Room Setup
- Scheduling
- Ability to create multiple scheduling options
- I always like more integrations - but honestly, I can't think of a single one off the top of my head that I'd need that they don't have
- It could be more user-friendly
- Customization options - layout customization - branding
- Easier to allow multiple users to manage their schedule in regards to linking to each user's Google calendar
February 21, 2020
Acuity Scheduling saves hours a week
As a company of one, I use Acuity Scheduling to allow potential clients to book complimentary discovery calls and web design services. This prevents the whole email back-and-forth on what days/times work for you.
- It integrates with iCal and Google Calendar.
- Clients can book and purchase directly within Acuity.
- Does not calculate taxes (you must build these in to each service cost).
- Owned by Squarespace, but does not connect to their email campaign software.
February 17, 2020
Acuity Scheduling Solves Problems I Didn't Even Know I Had!
I am the founder and director of 34:18 Ministries, an organization that offers life coaching services to all kinds of amazing women. I use Acuity Scheduling to solve all of my scheduling problems. Each of my clients logs in to Acuity Scheduling to create, manage, change, and cancel appointments. They even pay for these services through Acuity Scheduling!
- Acuity Scheduling gives me the ability to customize my client's view of my scheduling page.
- Acuity Scheduling syncs with my Google calendar to block off times I'm unavailable and sends new appointments to my Google calendar, as well.
- Acuity Scheduling gives my clients the option to pay for their sessions right there within the website.
- Acuity Scheduling integrates with Squarespace, Facebook, and Instagram - all vital parts of my business and ministry.
- The user interface could use a bit of an update within the backend of the website.
February 14, 2020
A minimal, yet fully-featured scheduling app
I use Acuity Scheduling to schedule coaching calls with existing and potential clients. I run a solo business, so the software is just used by me.
- Easy-to-use interface.
- Lot of options for custom appointment types.
- The interface is user-friendly, but visually dull.
February 11, 2020
Fun + Easy Scheduling Tool!
I am a solo practitioner, and I'm the only person that uses Acuity Scheduling. However, it has been fantastic in creating more ease in my practice.
- Easy to use
- Efficient - scheduling and payment
- Capacity to create options within certain Service categories.
- Design Interface with Clients could be better looking.
February 06, 2020
Acuity is an excellent resource for the cost!
Acuity is used throughout our organization at an advisor level. We use it to schedule anyone external outside of our organization.
- We love the customization of each advisor's homepage.
- We love that you can edit scheduling availability so quickly.
- The Office 365 integration broke a few times for no reason.
- We wish there was a number to call for support, but it's only email.
Honestly, I would give this product a 10. I beta tested 4 other online scheduling programs, and this was the only one that did everything we needed it to do and more. I went through over a year of testing other programs. We are very happy with Acuity.
February 04, 2020
Acuity Scheduling Is A Must Have For Coaches & Consultants!
I use Acuity Scheduling to book calls with clients and potential clients. It helps me manage my business hours better by setting specific time frames in which I wish to schedule appointments, as well as making a booking with me a straightforward process.
- Hours of Availability include the option to create your own schedule, have a set schedule, and block off time.
- Allowing users to group certain call types (such as consultations for a variety of services) together.
- Deleting appointment types is a tedious process. You have to open each appointment type and click delete instead of just being able to view the list and select the items you want to delete and not have to navigate away from the list.
- Sometimes setting a call availability schedule can be a little overwhelming.
December 07, 2019
Acuity Scheduling Review
Our business currently uses Acuity Scheduling to schedule clients for our spa service division.
- Acuity Scheduling is a very easy platform to set-up.
- Acuity Scheduling allows you to customize the layout of the scheduling page and add as many services that you have available.
- Acuity Scheduling also allows you to customize your email communication with clients.
- Acuity Scheduling allows you to set up your system to require credit cards to minimize no call no shows.
- The only area where I feel Acuity Scheduling could improve is when it comes to additional services. Clients are not able to schedule multiple services under 1 appointment. In order for that to be accomplished, I have to create add on's for all the additional services which can be very time consuming.
November 30, 2019
Acuity Saves Me Money, Headaches, and Gives Me Confidence and Peace of Mind. It's a Life-Saver!
Acuity Scheduling is the on-line scheduling service that my small business uses. I love it! I am a small business owner, with just 2 employees. My assistant and I are able to coordinate my schedule smoothly and effortlessly. Individuals can set up their own appointments, receive follow up emails, answer questions automatically that I need to reference on our calls, and when I receive their answers in my email inbox instantly. This service works flawlessly which means no headaches. It saves a lot of time for me and is convenient for my prospects, clients, and workshop attendees to use. My attendees can also pay me right away when they reserve their workshop slot, meaning one less task for my assistant.
- Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
- I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
- I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
- I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
- I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
- I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
- I would like to be able to have all of my schedule openings laid out for my clients. It seems that Acuity only offers part of my calendar even though I didn't check the box that says "show only __% of my calendar." I used to use that feature when I had fewer openings, but now I don't want it so I cleared that feature and disabled it. The calendar still doesn't show my clients all of my openings, and they don't always find what they are looking for. It has worked out fine, thus far, so I haven't complained.
- Everything else is marvelous!
- Maybe offer more types of payments like Venmo or Google Pay.
November 16, 2019
The appointment scheduler you need to try
Acuity is one of the most popular appointment scheduling tools used within the beauty and well-being industry for small business startups. It allows clients to automatically book treatments online and helps business owners to manage their bookings and sync with their Google calendars. It also works well with CRM’s, such as Zoho and Hubspot, and integrates well with Zapier, which allows you to link to even more tools.
- Optimize Appointment Diary: it allows you to maximize your appointment space once you have set up all your business settings and logistics.
- Organizes your business: It connects well with email marketing tools like Mailchimp and Constant contact, and connects with accounting management apps like Quickbooks.
- Automated communication: it sends out email and text reminders to customers, which can be switched on and off.
- Although it syncs with your calendar, the only one it does that with is Google, which is frustrating for those with Outlook and Office 365 calendars.
- It comes with a steep learning curve, as it’s not the easiest tool to set up if you’re totally new to scheduling tools.
- The intake forms that you can create for your customers to fill-in prior to their appointment have word limits in each section, which can be frustrating.
July 15, 2019
Simple scheduling for small teams
We wanted to make it easy for customers to schedule appointments and also to have balanced agendas to avoid overbooking or other scheduling problems. We like our Acuity allows synchronization with personal calendars and allows to provide specific links to specific types of appointments. Additionally, the free version allowed us to test it easily to the point of being sure of its value.
- Synchronization with personal calendars.
- Customize appearance.
- Custom links.
- Some of the good features are only available in the top premium package.
We are utilizing Acuity to manage client consultation times for a variety of health and wellness clients across the entire nation. It solves multiple challenges involved in developing, deploying and managing the backend for dozens of calendars - we can manage everything with one master login, while at the same time giving clients access to only their own information. We save dozens of man hours every week with this tool.
- Calendar management for multiple clients across multiple locations and time zones.
- Easy user management and calendar security features that meet client business objectives.
- Effective and efficient booking interface that doesn't get bogged down with extraneous features.
- Initial setup of the account takes quite a bit of time, and multiple menus, though new client accounts are much quicker
- If you're the account admin, you generally receive an email for EVERY single booked, rescheduled or cancelled appointment - unless you turn off ALL email notifications. It would be nice to have much better notification management tools.
- Booking page and email notification styling is very basic - it would be amazing to have more template options.
March 26, 2019
Acuity is versatile, easy to use, and customizable
Score 10 out of 10
Vetted Review
Verified User
Acuity Scheduling has automated scheduling for our small business of instructors teaching off-site and at our location around the clock. We use it to schedule multiple classes with over a dozen individual instructors both at our place and at customer locations. It's flexible in that you can customize how things are done on different class types and customer service is prompt, professional, and top-notch...they actually help and don't respond with canned answers, which has become the norm for just about everybody else nowadays. It would be well suited to spas and/or hair salons where you need to schedule multiple professionals from a single admin tool.
- Customer service is knowledgeable, personalized, prompt, thorough, and friendly
- Customization for the way we use it
- Integration with other programs
- The ability to automate emails beyond one year (our customers only have to recert every 2 years so we have to use Survey Monkey)
Currently I send a link to Acuity to potential new clients to schedule their free consultation; this saves time emailing back and forth to find a date and time that fits into both of our schedules.
- Easy to use
- Easy to get the links
- Easy to sync with Google calendar
- Not the prettiest interface
- I like the look and feel of Calendly better
- Doesn’t feel as user intuitive, when a client cancels they should really be encouraged to reschedule
December 07, 2018
Acuity Scheduling Review
I use Acuity Scheduling to schedule clients for coaching and to meeting with potential clients.
- Integrates with my online calendar.
- Reminds clients of meeting so there are not missed meetings.
- Makes updates to its software that are helpful.
- Integrate payments with waveapps.com .
- Linking Acuity Scheduling to iCloud calendar - I have had difficulty with that.
December 03, 2018
Acuity Scheduling is a Great High Volume Web Scheduling Platform
We use Accuity to book client facing calls with our advisors. It makes managing availability and maintaining accurate scheduling very simple. Before Acuity Scheduling, we had some other platform that was clunky for our clients to fill out online, was nearly impossible to make changes to, and didn't integrate with our CRM to further tailor messaging.
- Integrates directly with our CRM, ONTRAPORT so that our clients receive the appropriate communications before and after their appointments.
- Changing and adding availability is easy, which gives our advisors more flexibility with their schedules.
- It has a great interface for clients, which has increased our booking % rate.
- Not a lot of tracking (where are people falling out of the process and not booking)
- You can't add custom coding (mainly for tracking and remarketing purposes)
- The customization sections could use more flexibility for the admin.